| Question: |
What Is A Warranty Booklet? |
| Answer: |
(i) A warranty booklet is a document found in every genuinely purchased TOYOTA VEHICLE containing detailed information on Chassis number, Model Code, Delivery Date, Name and Address of owner, dealer’s name e.t.c.
(ii) The booklet contains supplementary information to the one in the OWNER’S MANUAL (also provided in your vehicle) which guides you on how to maintain and sustain a healthy Toyota vehicle
(iii) It grants the end user the advantage of enjoying free coverage or relief on Toyota vehicle for a specified period as spelt out in the Warranty booklet
(iv) It is a bond-like document which underscores the inter-dependence between the end user and the duo of the dealer and the distributor as regards general maintenance of the vehicle
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| Question: |
How Do You Get a Toyota Vehicle Warranty Booklet? |
| Answer: |
(I) It is got from TOYOTA NIGERIA LIMTED.
(II) Every vehicle imported by TNL comes with a genuine warranty booklet.
(III) It is a standard requirement for genuineness and quality that MUST be provided by the dealer at the point of delivery.
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| Question: |
Why you should insist On Having Your Warranty Booklet? |
| Answer: |
(i) It is your right to enjoy warranty i.e. free service coverage for a specified period
(ii) Without the booklet, your vehicle will not be registered for warranty, and your right to enjoy free coverage from the dealer/Distributor will be lost. Asking for it is only laying claims to your legitimate righ
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| Question: |
For How Long Is Your Warranty Booklet Valid? |
| Answer: |
(i) Your warranty booklet covers a hundred thousand kilometer
(ii) It covers a three year period: whichever comes first
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| Question: |
What Are the DOs of a warranty booklet (End User’s Perspective)? |
| Answer: |
It is compulsorily that you do the following:
(i) Carefully go through the entire warranty booklet and
(ii) The owner’s manual for accurate information on the extent of your free warranty cover
(iii) Ensure that you understand the content thoroughly
(iv) Check your newly bought Toyota vehicle and confirm that you have your Warranty booklet and the owner’s manual in your vehicle
(v) Raise an alarm if you do not find a Warranty booklet in your newly purchased vehicle by contacting appropriate quarters. It is your inalienable right to have one
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| Question: |
What Are the DON’Ts of a warranty booklet? |
| Answer: |
(i) You should not ignore the Warranty booklet/Owner’s Manual in your vehicle
(ii) You should not default on ANY of the instructions in the Warranty booklet as well as the Owners’ Manual
(iii) You should not fail to ask for clarification/information on grey areas
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| Question: |
To What Extent Does Toyota Motor Corporation (TMC) Japan give Support For Toyota Vehicle Warranty? |
| Answer: |
(i) TMC Japan recognizes the importance of quality after-sales and therefore gives total and unflinching support and encouragement to dealers by giving unimpeded approval to genuine claims and reimbursement
(ii) The right to approve and reimburse lies exclusively with TMC Japan.
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| Question: |
What Happens If Your Toyota Vehicle does not have a genuine Warranty? |
| Answer: |
(i) A Toyota vehicle without a genuine warranty will not enjoy free relief/coverage guaranteed by the warranty
(ii) The owner loses his right to free relief/coverage as legalized by the dictates of the Warranty booklet
(iii) You cannot freely service your Toyota vehicle at any of our accredited service centres close to you
(iv) You will also incur unnecessary costs.
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| Question: |
How Do You Authenticate The Genuiness Of Your Warranty Booklet? |
| Answer: |
(i) This is ascertained at the point of servicing
(ii) It must have been filled by the dealer
(iii) It must contain only one registration card
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| Question: |
How do you retain your warranty right? |
| Answer: |
It is by servicing your vehicle regularly with the Toyota accredited dealers or at Toyota Service centres without breaching stipulated warranty conditions
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| Question: |
Can You Still Service With Toyota Nigeria Accredited Service Dealers/Centres After The Expiration Of Your Warranty? |
| Answer: |
Yes. You can certainly service your vehicle with any Toyota accredited dealers after the expiration of your Warranty right to ensure quality sustenance and customer retention
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| Question: |
Where And How Do You Claim Your Service Warranty? |
| Answer: |
All Toyota accredited dealers and service dealers after each service maintenance or repair fill the forms. Ensure that you demand for the forms after each service maintenance or repair for safe keeping.
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| Question: |
Who are the TNL’s approve Dealers |
| Answer: |
TNL’s approved dealers are organization that has direct Business relationship with TNL to sell, service and repair Toyota brand of vehicles imported by TNL to the end-user or customer. (See attached list on Toyota List of Dealers and Service Centres)
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| Question: |
What is 3s Dealer. |
| Answer: |
3s dealer is one who has the 3 Sections of sales and aftersales operations.
S- Sale of Toyota Vehicles
S- Full spare parts Department
S- Standard Service Workshop
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| Question: |
What is a TNL approve service centre |
| Answer: |
TNL’s approved Dealers Service/Centres are independent repair/service
workshops that has approached TNL for Service Authority to carry out
Service/Repair/Maintenance of Toyota vehicles and seek assistance in
training, equipping and spare parts in order to carry out effective repairs
and maintenance on Toyota brand of vehicles. (See Toyota List of Dealers
& Service Centres).
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| Question: |
What document should I find in my New TNL Specification Toyota Vehicles? |
| Answer: |
Your new Toyota vehicle should contain.
1. Owner’s manual: Instructional booklet on Vehicle Operation and Maintenance of your Toyota vehicle.
2. Warranty Booklet: Information on warranty eligibility/terms and condition with space for service maintenance record document.
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| Question: |
Where should I take my car to for Service/Repair? |
| Answer: |
You can take your Toyota car to any of the 3s Dealers or Service centres listed on Toyota list of dealers and service centres- which shall be updated from time to time.
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| Question: |
What can I do if a TNL dealer does not carryout a satisfactory repair on my vehicle? |
| Answer: |
You can write a letter of complaint to the Service Technical Manager of Toyota Nigeria Limited. Plot 2, Block G, Isolo Express Road, Isolo-Lagos or Telephone 08033011109 or 01-7913234 with all necessary documentation.
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| Question: |
How do I operate gadgets in my car? |
| Answer: |
Read the Owner’s manual
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| Question: |
How do I know the capacity of my fuel tank? |
| Answer: |
Read the Owner’s manual
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| Question: |
How do I know the recommended pressure for my tyres? |
| Answer: |
Read the Owner’s manual.
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| Question: |
How do I know the service intervals? |
| Answer: |
Read the Owner’s manual.
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| Question: |
What is a warranty coupon? |
| Answer: |
Warranty coupon is a detachable portion of the warranty booklet which is filled at the time of delivery of the vehicle to the end-user or customer. It contains the date of delivery to the customer, identification of the vehicle and the selling dealer. The detached portion is sent to TNL by the selling dealer and this forms a registration of your vehicle for warranty. Please confirm your booklet availability at every delivery point at the dealership.
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| Question: |
What is covered under warranty? |
| Answer: |
Read the warranty booklet
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| Question: |
What is not covered under warranty? |
| Answer: |
Read the warranty booklet
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| Question: |
What happen if your vehicle has no warranty booklet? |
| Answer: |
It may be difficult for you to enjoy warranty claim but still inform TNL about it.
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| Question: |
Why should I have my warranty coupon stamped after servicing? |
| Answer: |
At any service at TNL’s dealer workshop or service centres your warranty booklet should be presented for stamping and signing for the creation of service record. This forms part of the required pre-requisite for warranty eligibility within the period of warranty.
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| Question: |
What is the warranty duration? |
| Answer: |
Your warranty period expires after 100,000 KM odometer reading or within 3 years irrespective of your odometer reading i.e. 100,000 KM or 3 years whichever comes first.
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| Question: |
Can I still service with TNL’s Service dealers and centres after the period of my warranty? |
| Answer: |
Yes, it is recommended that you continue to Service and repair with your service centre or dealer’s workshop after the expiry of the period.
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| Question: |
Can I claim warranty from a service centre? |
| Answer: |
No, only TNL’s approved 3s Dealers can carryout warranty repairs and claims
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| Question: |
Do I have to go to the dealer where I bought the vehicle in order to claim warranty? |
| Answer: |
No, any of the approved TNL dealer’s can handle your warranty repairs and claims.
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| Question: |
DOES TNL HAVE A TRAINING CENTRE? |
| Answer: |
Yes, reflecting its own commitment to training, TNL has invested in an extensive and modern Training Centre. Located centrally at its Headquarters (Plot 2, Block G, Isolo Express Road, Isolo-Lagos and dedicated to excellence, expertise and personal development, the Centre has been equipped to meet every training need.
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| Question: |
WHAT KIND OF TRAINING IS AVAILABLE AT THE TNL TRAINING CENTRE? |
| Answer: |
From Toyota Technician to Master Diagnostic Technician, the Toyota Training Centre provides the skills for a complete career and much, much more:
• Dedicated, structured training and personal development programme for Toyota Technician, including team building as an integral part of the course.
• Work with the latest technology - a PC at every desk.
• Make new friends at the Centre environment -while developing a trade for life.
• Yearly training programme production.
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| Question: |
WHO IS ELIGIBLE TO ATTEND TRAINING |
| Answer: |
Toyota’s trainee program is intended for Service Technicians, young university/polytechnic graduates, Masters of Engineering and Masters of Business Administration, who are prepared to take on a professional and personal challenge. We are looking for trainees with a high competence, a combination of knowledge, humility, and an ability to act in order to achieve results together with others.
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| Question: |
HOW DO I GET REGISTERED WITH THE TRAINING CENTRE? |
| Answer: |
First, you must be an employee with one of our 3S Dealers, Service Centres and Fleet-Owners.
Note:Fleet-Owners are admitted for training on Dealers recommendation.
External candidate outside those described above can apply to attend at
a prescribed fees and subject to availability of space.
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| Question: |
WHAT SKILL ACQUISITION ARE AVAILABLE? |
| Answer: |
A range of courses are on offer to Toyota Dealers, Service Centres and Fleet-Owners.
For the Technician, there are new skills to learn as well as a thorough grounding in mechanical/Electrical engineering, an in-depth understanding of diagnostic procedures backed by an appreciation of computerized technology are now equally important in this demanding and complex career.
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| Question: |
WHAT CERTIFICATION COURSES DOES TNL RUN? |
| Answer: |
TNL offers a range of certification courses. This includes:
1. TEAM(Technical Education for Automotive Mastery) 21, Certification Courses steps (1-4)
2. Body and Paint certification courses steps (1 & 2)
3. Toyota Service Advisor programme (TSAP) Levels 1-2
4. Systems Operation and Work Description courses
5. Customer Service Marketing courses (TSM)
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